Shipping and insurance

FedEx only, and why

We ship exclusively by FedEx, fully insured and tracked door to door. We have used postal services in the past and stopped: pieces arrived broken and parcels were far more exposed to loss along the way. For a single irreplaceable stone, FedEx is the only carrier we are willing to trust.

That decision costs us considerably more than a postal service would, and we accept it. A specimen that arrives in fragments is not a saving.

Dispatch schedule

We dispatch on a regular consolidated schedule rather than making a separate courier run for every parcel. Grouping shipments is what allows us to carry the FedEx cost for you instead of passing it on, so your order leaves with the next scheduled run rather than the same day you order.

So that the courier can coordinate delivery with you, please give both a phone number and an email address with your order; incomplete contact details are the most common cause of a delayed delivery.

Collection by appointment from Larimar Miner is also available and can be chosen instead of a courier shipment.

Shipping is included in the price

There is no separate shipping charge at checkout. Fully insured FedEx delivery to most destinations costs several times what a typical online shipping fee would be, and we absorb that rather than adding it to your total.

This is also why we consolidate dispatches and why we cannot promise a same-day send.

Priority dispatch

If you would rather not wait for the next scheduled run, priority dispatch can be selected at checkout. Your piece is taken to FedEx on its own rather than waiting to travel with the group, and goes out on FedEx International Priority instead of the standard service.

It is an upgrade to speed, not to protection: insurance cover, packaging, and declaration are identical to standard delivery. Actual transit time still depends on your destination and on customs.

Tracking and notifications

When your parcel leaves us, we record the FedEx tracking reference against your order and email you to say it is on its way. Your order page on this website shows the shipment reference and links straight through to live FedEx tracking, so you can see where the parcel is at any point in its journey.

FedEx can also send its own delivery notifications and let you redirect or reschedule a delivery. Transit time depends on the destination and on customs processing; the FedEx tracking record is the authoritative estimate for your shipment.

Packaging

Your order's safety in transit is our priority. We use dual-layer protective packaging inside sturdy FedEx boxes so that your Larimar reaches you in the condition it left us.

Insurance

Courier shipments are insured as standard. If you would like cover above the standard amount, tell us before we dispatch and we will confirm the cover and any additional cost in writing first. Extra cover is arranged case by case; it is not applied automatically.

Customs, duties, and taxes

We always declare the accurate contents of the package under the appropriate tariff code, at the transaction value shown on your invoice. If you need a different declared value for insurance purposes, tell us before dispatch. Any customs duties, import fees, or taxes charged on arrival are your responsibility.

Some countries require packages to be opened during customs inspection. Larimar Miner has no control over these procedures and cannot be held accountable for the actions of customs officials in your country. Import rules, duties, and taxes depend on the destination and the goods; this page is general information, not customs or tax advice.

Important: inspect the package on delivery

Because of the value of Larimar Miner shipments, please inspect the package before you accept it. If it looks damaged or deformed, do not sign for the delivery and do not open it — contact us immediately.

Once you sign for the package, we treat that as your acceptance of its condition and contents. To protect yourself, we strongly recommend recording a complete unboxing video and checking the items against the packing list. If anything is missing or damaged, contact us within 24 hours of receiving the package.